Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cherryma@cosmeticltoolfactory.store. Please note that returns will need to be sent to the following address: Xiashan Industrial Park, Chengtian Town, Chaonan District, Shantou, Guangdong, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cherryma@cosmeticltoolfactory.store. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cherryma@cosmeticltoolfactory.store.

Effective Date: 1st Nov. 2023

Welcome to Cosmetic Tool Factory, accessible from https://cosmeticltoolfactory.store. We specialize in wholesale and custom cosmetic tools, offering products and services tailored to your business needs. This Privacy Policy outlines how we collect, use, protect, and share information gathered from our users (both retail and wholesale customers) as they interact with our website and services.

Collection of Information

We collect information to provide better services to all our users. The types of personal information we may collect include:

• Business Name and Contact Information (such as email addresses and phone numbers)
• Personal Identification Information (name, email address)
• Shipping and Billing Addresses
• Transactional Information for Order Processing
• Custom Order Specifications
• Any other information related to the customization and wholesale ordering process

Use of Information

The information we collect from you may be used for the following purposes:

• To process and fulfill wholesale orders and custom requests
• To improve our website and customer service
• To communicate with you about your order or inquiries
• To send periodic emails with updates, promotions, or other relevant information
• To comply with legal obligations and industry standards

Protection of Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our site.